Winter Is Coming… We’re ready – Are you?
In the property world, winter isn’t just a season, it’s a battle!
Pipes freeze. Boilers fail. Roofs leak. Tenants panic.
And just as demand climbs in the colder months, your team is looking to balance busy workdays with cosy evenings, winter traditions, and time to recharge. While everyone juggles extra responsibilities, customer expectations only rise – and patience often thins as the winter season goes on.
And that’s exactly when Property Response 24 comes into its own.
Just like the House of Stark in Game of Thrones, “Winter is Coming” is part of our culture. We prepare all year for the busiest, most challenging months – so when the chaos arrives, we’re ready!
We Hold the Night – Out of Hours support
While your offices close, we’re just getting started. From the moment your in-house team signs off until they return, we’re on the front lines handling calls, triaging emergencies and dispatching trusted contractors.
And it’s not just overnight – we also cover weekends and bank holidays, making sure your customers are supported whenever your offices are closed.
Of course, not every call needs a contractor to be deployed at midnight – our expert team carefully triages and assesses every situation, in line with your bespoke call script, and resolves as many issues as possible during the call ensuring only genuine emergencies are deployed. That means fewer unnecessary call-outs, lower costs, and happier customers.
We act as an extension of your team, making sure every call is handled with the same care, professionalism, and consistency your customers expect.
The Holiday Surge: We Go 24/7 So You Don’t Have To
When the festive season arrives, PR24 shifts up a gear. For many of our clients, offices close for up to two full weeks over Christmas – right when customer expectations are at their highest and emergencies don’t take a break.
During this critical period, we provide round-the-clock, 24/7 coverage to keep everything running smoothly. PR24 makes sure every call is answered, every issue handled, every customer reassured – all while your teams enjoy the break they deserve.
Because while everyone else is sipping mulled wine and watching Christmas specials, we’re making sure your properties are protected, your customers are supported and your brand reputation stays intact.
Let Your Team Be the Lords of Leisure
Winter can be stressful, but it doesn’t have to be. By partnering with PR24, you can:
- Give your teams the gift of a real break
- Protect your brand with consistently exceptional service
- Reduce costs through intelligent triage
- Keep your customers happy, even when you’re off the clock
You focus on your people. We’ll focus on delivering peace of mind and support to your clients.
Face Winter With Confidence
Winter is coming – but with Property Response 24, you’ll be ready.
From the crisp mornings of October through to the last of the February frosts, the busy season never sleeps…
So go ahead. Switch off. Enjoy the season. We’ve got this.
Ready to protect your properties and support your customers 24/7? Get in touch with Property Response 24 today: enquiries@propertyresponse24.co.uk
