From Five People to 100,000 Homes: The Story of Property Response 24
It all began in 2006 with a mission: to deliver a superior call handling and emergency repair service to the property industry. Back then, Property Response 24 was a small team of five with just a handful of clients.
Almost two decades later, the company has grown into one of the UK’s most reputable and trusted out-of-hours providers. Today, PR24 supports more than 100,000 properties across the nation, backed by a dedicated team and an exceptional network of contractors.
A reputation built on trust
Part of PR24’s nationwide success lies in the simplest yet most powerful of marketing tools: word of mouth. Housebuilders, property factors, block management companies, letting agents, social housing charities and other partners continue to recommend the service – proof that the company delivers exactly what it promises, and more.
From the start, PR24 recognised the need for a personalised, expert, yet caring round-the-clock service tailored exclusively to the property sector. Every call is carefully triaged to ensure that only genuine emergencies are escalated to a reliable specialist. This protects the reputation of its high-end partners while ensuring residents get the right response, at the right time.
More than just call handling
Every day of the year, the PR24 team manages thousands of calls. From emergency incidents that require a skilled plumber, heating engineer, electrician, locksmith or drainage expert, through to minor issues that are logged and sent to the client’s main office the following day, every situation is handled with professionalism, expertise and compassion.
Behind every call is a guiding principle: the PR24 Code.
The PR24 Code
This is more than just a company policy – it is the founding statement of purpose that underpins everything PR24 does. The Code shapes the organisation’s identity, informs its actions and defines how it serves clients. Built on respect, passion, collaboration, honesty and fairness, it remains central to every decision and conversation within the business.
It is this framework that ensures customers are not only supported with efficiency but also with care and understanding – a key ingredient in PR24’s recipe for success.
A record to be proud of
Perhaps the company’s proudest achievement is also one of the simplest: since its formation, almost every single client has remained with PR24. Once they discover the service, they stay.
That loyalty speaks volumes. And for Property Response 24, it’s a legacy that’s not just worth talking about – it’s worth shouting from the rooftops.
