Peace of Mind
About Property Response 24
In 2006, we identified the need for a personalised, expert, professional yet caring, out-of-hours service. Exclusively dedicated to the property sector, we partner with housebuilders, property factors, block management companies, social housing charities, and other sectors UK-wide, protecting their brands and reputations 24/7.
Our exceptional team and commitment to care have driven our organic growth across the UK through word-of-mouth recommendations.
Here’s what sets us apart
We build long-term relationships by nurturing our staff, who nurture our clients and partnerships. This dedication is evident in our service standards – when new clients partner with us, they stay with us.
Our team is our priority, reflected in our values that shape every decision and every interaction:
The PR24 Code
- Be respectful in how we work
- Be fair in what we do
- Be honest at all times
- Be together in how we operate
- Always listen and learn
- Always care and be passionate in our approach
- Be the solution
Beyond business, we’re proud to give back through charity partnerships
Our collaboration with The Catherine McEwan Foundation, supporting individuals affected by inflammatory bowel disease (IBD), is deeply rooted in a personal connection within our team. This partnership is inspired by the experiences of those close to us who have faced the challenges of living with Crohn’s disease or Colitis. Witnessing firsthand the impact of these conditions on patients and their families has motivated us to work alongside the Foundation in its mission to provide better treatment, care, and support. The Catherine McEwan Foundation is recognised for its commitment to funding pioneering research, improving access to specialist healthcare, and offering vital mental health and peer-to-peer support services for the IBD community.
We are proud to support Quarriers, Scotland’s leading social care charity, by participating in their annual Noel Lunch and contributing in other ways to their mission. Quarriers provides vital care and support to thousands of vulnerable individuals across Scotland, including children, adults with disabilities, families, and those affected by epilepsy. Our partnership with Quarriers reflects our commitment to helping transform lives and address social inequalities.
If you have a charity partnership and want us to help, get in touch and let’s make a difference together.
Meet some of the team
Below are some of the management team that make up PR24.
Beyond this, we have a skilled structure of call agents, support staff and a wider contractor network. If you’d like to join our contractor network, see our page Our Network.
Caroline Gunn
Managing Director
Caroline is the Managing Director and has been instrumental in transforming the company into a leading UK-wide out of hours provider over the past seven years. Her strategic vision and hands-on leadership have driven sustained business growth and significantly expanded the organisation’s national presence. Caroline is committed to fostering a workplace culture where people feel empowered, valued, and engaged in their roles.
Outside of work, Caroline enjoys spending time outdoors with her family and dog, and is a keen participant in hot yoga.
Melissa McCaig
Finance Manager
Melissa McCaig is the Finance and Accounts Co-Ordinator and plays a vital role in managing the day-to-day financial operations, including invoicing, supplier payments, reconciliations, and reporting. Her strong understanding of the financial demands of a 24/7 service delivery such as emergency call-out billing and contractor cost control makes her an integral part of ensuring smooth financial workflows. Passionate about continuous improvement and teamwork, Melissa brings both reliability and a positive attitude to the finance department.
Outside of work, Melissa enjoys spending time with her family, walking and exploring the outdoors.
Sarah Gallacher
Operations Manager
Sarah Gallacher is the Operations Manager driving operational excellence with a results-oriented approach and a commitment to continuous improvement. Sarah currently oversees daily operations, leads initiatives to streamline workflow and improve service delivery. She is dedicated to building a high-performing team and cultivating a culture of accountability and innovation.
Outside of work Sarah enjoys reading and attending football and ice hockey games.